How to get a parcel

Clients can either call in and request a food parcel or be referred by an outside agency such as Citizens Advice. Your food parcel will be individually packed to suit your circumstances. Special dietary requirements and pet food are subject to availability.

We recognise that in order to maintain a healthy diet, our food parcels need to include items such as fresh fruit and vegetables, cheese, meat and eggs, all of which are available on a regular basis.

Pre-order

Food parcels can be pre-ordered for collection on both Wednesday and Thursday mornings by calling 07859 905903 and leaving your name, contact number, address, number of people in your household, together with any specific dietary requirements. Orders should be made no later than 6 p.m. on the day before collection and picked up from the Reading Rooms during opening hours.

Out of Hours and Emergencies

In most instances, urgent cases are dealt with by referral agencies who have direct links to our organisation and will make the necessary arrangements to ensure food gets to those who need it. However, emergency parcels can also be obtained by phoning 07859 905903.